By Rod Jones, Consultant at Rod Jones Contact Centre Consulting “Customer relationships are the...
Upcoming Event
Customer Engagement Summit
The future of Customer Engagement isn’t just exciting - it’s revolutionary! We’re on the brink of a seismic shift that will redefine how organisations connect with their audience.
We'll help you prepare for a world where holistic customer insights, powered by cloud solutions and diverse multichannel communications, create seamless and personalised experiences. This isn’t just evolution; it’s a customer-centric revolution that will set the innovators apart.
Buckle up! Engaged customers aren’t just satisfied - they’re supercharged. According to Gallup, they deliver a jaw-dropping 23% boost in wallet share, profits, revenue, and relationship growth.
- IN-PERSON CONFERENCE
- THE BREWERY, LONDON
- TUESDAY 26TH NOVEMBER 2024
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“Really well managed event, good location, lots of interesting sessions and opportunities to collaborate, excellent.”Customer Transformation Programme Manager, Surrey County Council
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“The speakers, the location, the venue - another amazing insightful conference and I would highly recommend!”CX Coach , Fujistu
“It's a really well organised event, great speakers and an amazing opportunity to easily connect with potential suppliers.”Digital Service Strategy Manager , Sky
“The information was great and enabled a better understanding of some topics that can often be hard to digest. The different sectors/speakers gave a wider perception on what was happening in both the public and private sectors and showcased many of the efforts taken to improve CX.”Business Innovation and Customer Experience, NHSbsa
"Great engagement, fascinating content and a great opportunity to network. Top marks!"Digital Journey Manager , Vodafone Group
“Every single presentation was great and relevant, loads to take away! It was one of the best conferences I have attended in a very long time. There was a good balance between keynote sessions, breakout sessions, exhibition and networking. The food was amazing!! The serving staff were friendly and professional. Great location. Time well spent!.”Customer Research & Insight Analyst, IAG Cargo
In a market where customer loyalty can be elusive, a customer-centric culture has become more than...
By Rod Jones, Consultant at Rod Jones Contact Centre Consulting "To truly understand your...
Customer Experience Management (CXM) has become a central focus for organisations seeking to not...
