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Customer Engagement Summit 2025

9 October  |  Evolution  London

 

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The future of Customer Engagement isn’t just exciting - it’s revolutionary. We’re on the brink of a seismic shift that will redefine how businesses connect with their customers.

We are thrilled to announce that the Customer Engagement Summit is moving to Evolution, London. This state of the art venue offers a single floor exhibition featuring six specialised topic stages and a main stage, with the latest AV technology bringing case study presentations to life. Primed for unparalleled networking opportunities and offering exhibitors a choice of turnkey solutions and branding options, this is a launchpad for thought leadership and business.

  • In-Person Conference
  • Evolution, Battersea, London
  • Thursday 9th October 2025

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WORLD CLASS CASE STUDIES FROM LEADING COMPANIES DRIVING THE FUTURE OF CUSTOMER ENGAGEMENT

Google-Cloud
Asda
John-Lewis
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Linkedin
AWS
Financial-Times
Volvo
Experian
Costa Coffee
The_Economist
Harrods
Natwest
Heathrow
Sky
Ford
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#1 CUSTOMER ENGAGEMENT CONFERENCE

Engaged customers aren’t just satisfied, they’re supercharged. According to Gallup, this delivers a jaw-dropping 23% boost in wallet share, profits, revenue, and relationship growth.

Increased competition and advances in technology have reduced barriers to entry and motivated firms to adopt new strategies to build a deeper level of engagement with their customers.

This isn’t just an improvement, it’s a leap into a customer centric future.

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2025 summit at a glance 

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ATTENDEES

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SPEAKERS

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SPONSORS

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MEETINGS

Featured Speakers

Marco Merkx

Marco Merkx

IKEA Global Customer Engagement Development Leader
Nicky Haddow

Nicky Haddow

Victoria’s Secret UK Head of Marketing
Livia Fekiacova

Livia Fekiacova

The Estée Lauder Companies Inc. Enterprise Marketing CRM Lead
See All Speakers
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“The information was great and enabled a better understanding of some topics that can often be hard to digest. The different sectors/speakers gave a wider perception on what was happening in both the public and private sectors and showcased many of the efforts taken to improve CX.”
Digital Journey Manager, Vodafone Group vodafone-logo
“It was very well organised, in a beautiful building/easy to get to, the networking opportunities were fab and the sessions were informative and inspiring. The shorter session length was great too!”
Head of Community, Wolf & Badger wolf-and-badger
“Genuinely one of the best-run and most informative events of the year. The speakers were engaging and knowledgable, event and venue staff were very helpful, the venue was excellent and the overall atmosphere was really nice. Looking forward to next year's event already!”
Customer Experience & Events Manager, Fluix Fluix
“Amazing insight, great people, fantastic stories, professional suppliers, good food and motivating communication.”
Senior Public Response Manager, HS2 HS2 Logo (1)
“The Summit excels in providing a platform for diverse perspectives and best practices from leaders across various industries. The sessions are highly informative, offering practical, actionable insights that can be directly applied to improve customer engagement strategies. Overall, the summit fosters a strong sense of community and continuous learning.”
Customer Engagement Specialist, Perkin Elmer PerkinElmer (1) (1)

Knowledge HUB

Practical+Steps+for+Simplifying+Customer+Service

Webinar

Practical Steps for Simplifying Customer Service

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DOWNLOADS

The UK CX Report 2024

Beyond+Listings%3A+Rightmove%E2%80%99s+Journey+in+Customer+and+Colleague+Engagement

PODCASTS

Beyond Listings: Rightmove’s Journey in Customer and Colleague Engagement

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ENGAGE TALKS

Are we ready for
ai-driven customer
service?

Contact centres are evolving rapidly, embracing digital solutions to meet customer demands for swift, efficient service. AI, chatbots, and cloud technologies are revolutionising customer interactions, offering personalised, round the-clock support. Register now to find out how these advancements are reshaping customer experience and operational efficiency in the digital age. 

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Event Partners

Over the past decade we have helped some of the world’s biggest brands engage with their target customers on a deeply emotional level, helping them forge relationships and new business connections.

Opportunities include speaker sponsor packages providing prime presentation slots on a topic stage and seminar stream of your choice, representation on panel debates, sponsored roundtable focus group opportunities and more.

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